Contact Us

Thank you for shopping with service@fytriva. We value open communication and want to make it easy for customers to receive assistance whenever questions arise.

Our store offers a selection of general merchandise, household essentials, and practical products for everyday use. Whether you need additional product information, assistance with an existing purchase, or guidance regarding our store policies, our customer support team is here to help.

We welcome inquiries concerning:

  • Product features, specifications, and availability

  • Order placement and payment questions

  • Order confirmation and purchase details

  • Shipping schedules and delivery updates

  • Package tracking and delivery concerns

  • Order modifications or cancellation requests

  • Returns, exchanges, and refund procedures

  • Damaged, defective, missing, or incorrect items

  • General customer service and business inquiries

Email Customer Support

For order-related questions or general assistance, please contact us using our official email address.

Customer Support Email:
service@fytriva.com

Expected Response Time:
We aim to respond to customer inquiries within 1–2 business days (24–48 hours).

To help us locate your purchase and address your request efficiently, please include your order number and a brief description of the issue.

If your inquiry concerns a damaged, defective, or incorrect item, you may also attach photographs showing the condition of the product.

Telephone Assistance

Customers may also reach us by telephone for general shopping questions and order-related support.

Customer Service Phone:
027-69573316

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (Eastern Time).

Please be aware that calling charges may apply depending on your telephone service provider and location.

Our Customer Service Approach

At service@fytriva, we aim to provide clear information and practical assistance throughout the purchasing process.

We understand that questions may arise before checkout, during shipment, or after an order has been delivered. Our support team reviews customer inquiries and works to identify appropriate solutions in accordance with our published store policies.

For information about shipping arrangements, order cancellations, returns, and refunds, please refer to the corresponding policy pages on our website.

Registered Business Details

Brand Name:
service@fytriva

Legal Company Name:
Wuhan Senhongyi Trading Co., Ltd.

Business Address:
Factory Building No. 5-215, No. 91 Hua Yuan Wan Er Street, Daji Street, Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@fytriva.com

Customer Service Phone:
027-69573316

Website Operator:
Wuhan Senhongyi Trading Co., Ltd.

service@fytriva is owned and operated by Wuhan Senhongyi Trading Co., Ltd.

The company is responsible for the commercial operations of this online store, including product sales, order administration, customer communication, shipping coordination, and applicable after-sales services.

We Welcome Your Questions

Your shopping experience matters to us. If you have questions about an order, need clarification regarding a product, or would like assistance with our store policies, please contact our support team through the channels listed above.

Thank you for visiting service@fytriva. We appreciate your interest in our products and look forward to assisting you.