Terms of Service

Last Updated: October 22, 2026

Welcome to service@fytriva, an online retail store offering general merchandise, household essentials, and practical everyday products.

This website, including its associated pages, features, and shopping services (collectively referred to as the "Site"), is owned and operated by Wuhan Senhongyi Trading Co., Ltd. ("Company," "we," "us," or "our").

These Terms of Service establish the conditions governing access to and use of our website. Purchases completed through our store are also subject to our Terms of Purchase, Shipping Policy, Return & Refund Policy, and other applicable store policies.

By accessing or using the Site, you agree to comply with these terms to the extent permitted by applicable law. If you do not agree with these conditions, please discontinue your use of the Site.

1. Customer Information and Account Responsibilities

When creating an account, placing an order, or contacting our customer service team, you agree to provide information that is accurate, complete, and reasonably up to date.

This may include your name, email address, delivery location, telephone number, and relevant payment or order details.

Customers are responsible for:

  • Providing valid contact and shipping information

  • Reviewing order details before completing checkout

  • Maintaining the confidentiality of account credentials

  • Notifying us of suspected unauthorized account activity

  • Updating account information when necessary

We may request clarification or additional verification where reasonably required to process a transaction, protect customers, or address suspected misuse.

2. Personal Information and Privacy Practices

Protecting customer information is an important part of our online business operations.

We collect and process certain personal information to provide shopping services, manage purchases, coordinate deliveries, respond to inquiries, and maintain website functionality.

Additional information about our data practices, third-party service providers, cookies, and customer privacy rights is available in our Privacy Policy.

The collection and processing of personal information will be carried out according to applicable privacy requirements and the choices available to customers.

For privacy-related questions, please contact service@fytriva.com.

3. Intellectual Property and Permitted Website Use

The content presented on this website, including product descriptions, photographs, graphics, text, visual designs, logos, and software elements, may be owned by Wuhan Senhongyi Trading Co., Ltd. or used with permission from the relevant rights holders.

These materials are protected by applicable intellectual property laws.

Visitors are permitted to access and browse the Site for legitimate personal shopping and informational purposes.

Without appropriate authorization, users must not:

  • Reproduce or distribute protected website content for unauthorized commercial purposes

  • Misrepresent ownership of our brand materials

  • Attempt to interfere with website security or functionality

  • Introduce malicious software or harmful code

  • Access restricted systems or customer information without authorization

  • Use automated tools in ways that disrupt website operations or violate applicable law

  • Engage in fraudulent transactions or other unlawful activities

We may restrict access or take appropriate action when reasonably necessary to protect the Site, customers, and our legitimate business interests.

4. Customer Reviews and Submitted Content

Customers may have opportunities to submit product reviews, comments, photographs, questions, or other content through our website.

By submitting materials, you confirm that you have the right to share the content and that it does not violate applicable laws or the rights of others.

Submitted content must not contain:

  • Deliberately false or fraudulent information

  • Unlawful threats or harassment

  • Unauthorized use of copyrighted materials

  • Malicious software or harmful links

  • Content intended to impersonate another person

  • Other material prohibited by applicable law

When you voluntarily submit content for public display, you grant us a nonexclusive, worldwide, royalty-free license to display, reproduce, and use that content for legitimate website operation and related promotional purposes, subject to applicable law and your privacy rights.

This license does not transfer ownership of your original content to our company.

We may remove content that violates these terms or applicable legal requirements.

5. Links to External Websites

Our website may contain links to third-party websites, payment services, shipping providers, or other independent platforms.

These external services may operate under their own terms, privacy notices, and security practices.

We do not control every aspect of independently operated websites and cannot guarantee the accuracy or availability of all external content.

Customers should review the applicable policies before providing information or completing transactions through third-party platforms.

Nothing in this section removes any responsibility we may have under applicable law for services or representations connected with our own business operations.

6. Website Availability and Service Disclaimers

We make reasonable efforts to maintain the functionality, accuracy, and accessibility of our online store.

However, temporary interruptions may occur because of maintenance, technical difficulties, network disruptions, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, the Site is provided on an "as available" basis without a guarantee of uninterrupted access or error-free operation.

Product descriptions, pricing, and availability may be updated as necessary.

Nothing in these Terms excludes warranties, remedies, or consumer guarantees that cannot lawfully be restricted.

Customers who receive damaged, defective, incorrect, or materially misdescribed products may contact our support team for an appropriate resolution under our Return & Refund Policy and applicable law.

7. Limitation of Liability

To the extent permitted by applicable law, Wuhan Senhongyi Trading Co., Ltd. will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including certain service interruptions or technical disruptions.

However, this limitation does not exclude liability that cannot legally be restricted.

In particular, nothing in these Terms is intended to remove or reduce applicable legal obligations involving:

  • Defective or unsafe merchandise

  • Fraud or intentional misconduct

  • Mandatory consumer protections

  • Legally required re