Terms of Purchase

Last Updated: October 24, 2026

1. Introduction

Welcome to Fytriva. These Terms of Purchase govern purchases made through our website, including order placement, payment, shipping, cancellations, returns, and refunds.

Fytriva is owned and operated by Wuhan Senhongyi Trading Co., Ltd. under the Fytriva brand.

By placing an order through our website, you agree to these Terms of Purchase, together with our Terms of Service, Shipping Policy, Return & Refund Policy, and other applicable policies referenced on our website.

These terms do not exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

2. Product Information

We aim to provide clear and accurate information about the products offered on our website, including descriptions, images, specifications, and prices.

Please review the product details carefully before placing an order. Product colors and visual appearance may vary slightly depending on your device and display settings.

Product availability and specifications may change over time. If a material error affects a purchase or a product becomes unavailable after an order is placed, we will handle the situation in accordance with applicable law and communicate with you where appropriate.

3. Prices and Currency

Product prices are displayed on the relevant product pages and during checkout.

Before submitting your order, please review the order summary to confirm:

• The selected products and quantities.

• The applicable product prices.

• The shipping method and shipping fee.

• Any applicable taxes or additional charges.

• The final amount payable.

The currency used for your transaction will be displayed on the website or at checkout. Your bank or payment provider may apply currency conversion fees or other charges according to its own terms.

If a pricing error is identified, we will take appropriate steps to address it in accordance with applicable law.

4. Placing an Order

To place an order, select your desired products, choose any available options, provide the required checkout information, and complete the payment process.

You are responsible for ensuring that your order details are accurate, including your shipping address, email address, telephone number, product selection, and quantities.

Please review your order carefully before completing checkout.

Submitting an order constitutes an offer to purchase the selected products under the terms displayed at checkout. An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance for fulfillment.

5. Order Acceptance and Availability

Orders are subject to payment confirmation, product availability, and review of the information submitted during checkout.

We may decline or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, material pricing errors, unavailable products, or incorrect order information, subject to applicable law.

If payment has already been collected for an order that we cancel, we will arrange any required refund in accordance with applicable law and our refund procedures.

If we need additional information to process your order, we may contact you using the contact details provided at checkout.

6. Payment Terms

Payment must be completed using an available payment method presented at checkout.

Payments may be processed by third-party payment service providers and are subject to their applicable terms and verification procedures.

By submitting payment, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

We do not ask customers to disclose their complete payment card details through ordinary customer support emails.

If a payment is declined or cannot be verified, the order may not be processed until the payment issue is resolved.

7. Order Processing

After payment confirmation, your order will proceed through the applicable processing and fulfillment steps.

Order processing time is separate from shipping transit time. Any processing estimates displayed on our website or communicated to you should be reviewed alongside the applicable Shipping Policy.

If an unexpected issue affects fulfillment, we will review the situation and provide relevant updates where appropriate.

8. Shipping and Delivery

Shipping methods, shipping charges, eligible destinations, and estimated transit times are described in our Shipping Policy and displayed during checkout where applicable.

The available shipping options depend on the shipping address and the shipping services configured for the order.

Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier delays, weather conditions, public holidays, customs procedures where applicable, and other circumstances may affect delivery.

If your order is delayed, tracking information is unavailable, or your package appears to be lost, please contact our customer support team for assistance.

Our shipping obligations and responsibilities remain subject to applicable consumer protection laws.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact service@fytriva.com as soon as possible and include your order number.

We will review your request based on the order's current fulfillment status.

Changes or cancellations cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier. If the order has already shipped, please contact us for guidance under our Return & Refund Policy.

Any cancellation fees or restrictions, if applicable, must be disclosed in accordance with applicable law and the terms presented at the time of purchase.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

That policy explains:

• The applicable return period.

• Product condition and return eligibility requirements.

• How to request a return.

• Who is responsible for return shipping costs.

• How damaged, defective, or incorrect items are handled.

• How approved refunds are processed.

Please contact service@fytriva.com before sending a return so our team can review your request and provide the appropriate instructions.

If an item arrives damaged, defective, incorrect, or materially different from its description, please provide your order number and relevant supporting information so we can assess the issue.

Nothing in these terms removes any remedy or protection required by applicable law.

11. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to additional conditions displayed when the offer is presented.

Unless expressly stated otherwise, promotional offers are subject to availability and may be limited by eligibility requirements, expiration dates, or other disclosed conditions.

Please review the terms of an offer before completing your purchase.

We will not apply undisclosed restrictions in a manner that unlawfully disadvantages customers or overrides applicable consumer rights.

12. Incorrect, Damaged, or Missing Items

If you receive an incorrect item, discover damage, or believe an item is missing from your order, contact service@fytriva.com.

Please include:

• Your order number.

• A description of the issue.

• Photos of the packaging or product, where relevant.

• Any additional information that may help us investigate.

We will review the available information and determine an appropriate solution in accordance with our policies and applicable law.

If tracking indicates delivery but you have not received your package, please contact us so we can review the circumstances rather than automatically dismissing your inquiry.

13. Customer Responsibilities

When purchasing from Fytriva, you agree to:

• Provide accurate and complete order information.

• Review product details and order totals before checkout.

• Use valid and authorized payment methods.

• Provide a delivery address where the order can reasonably be delivered.

• Contact customer support promptly if an issue arises.

• Use our website and purchasing services lawfully.

These responsibilities do not remove our obligations to provide the products and remedies required by applicable law.

14. Third-Party Payment and Delivery Services

Payments, shipping, and other order-related services may involve independent third-party providers.

Those providers may apply their own terms and operational procedures. Their involvement does not remove any obligations that we have to customers under applicable law.

For questions about an order purchased through Fytriva, please contact our customer support team first so we can help identify the appropriate next steps.

15. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from a purchase where such liability may lawfully be excluded.

Nothing in these Terms of Purchase excludes or limits liability for matters that cannot legally be excluded or limited, including any mandatory consumer guarantees, statutory remedies, or other applicable legal protections.

16. Privacy and Order Information

Information provided during the purchasing process is handled in accordance with our Privacy Policy.

We may use order and contact information as necessary to process payments, fulfill orders, provide delivery updates, respond to customer inquiries, prevent fraud, and meet applicable legal obligations.

Please review our Privacy Policy for additional information about how personal information is handled.

17. Changes to These Terms

We may update these Terms of Purchase to reflect changes in our purchasing procedures, business operations, or legal obligations.

When updates are made, we will revise the "Last Updated" date at the top of this page.

Changes will apply as permitted by applicable law and will not unlawfully remove rights associated with purchases already made.

We encourage customers to review these terms before completing a purchase.

18. Contact Information

For questions about purchases, payments, order changes, shipping, returns, or refunds, please contact us using the details below.

Brand Name: Fytriva

Legal Company Name: Wuhan Senhongyi Trading Co., Ltd.

Business Address: Room 215, Building 5, No. 91, Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan, Hubei Province, China

Email: service@fytriva.com

Phone: +86 27 6930 5980

Please include your order number in order-related inquiries so we can assist you more efficiently.

Thank you for shopping with Fytriva.

Fytriva — Practical Finds for Everyday Living.