Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping with service@fytriva.

We understand that timely delivery and clear shipping information are important parts of a positive online shopping experience. Whether you have purchased household essentials, storage solutions, or other everyday merchandise, our goal is to provide transparent information about order preparation, shipping charges, delivery estimates, and package tracking.

This Shipping Policy explains how orders are processed and delivered, as well as the assistance available when shipping-related issues occur.

1. Order Processing and Fulfillment

After your payment has been successfully confirmed, your order enters our fulfillment process.

During this stage, products may undergo order verification, preparation, packaging, and shipment coordination.

Standard Order Processing Time: 3 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders submitted during weekends or holidays will normally begin processing on the next available business day.

Please note that processing time refers to the period required to prepare an order for shipment. It does not include the transportation time after the package has been dispatched.

Once your order leaves the fulfillment facility, you will receive a shipping confirmation email when tracking information becomes available.

2. Shipping Fees and Estimated Delivery

We aim to keep shipping charges straightforward so customers can understand the expected costs before completing their purchases.

Our standard international shipping arrangements are as follows:

Order Processing: 3 business days

Estimated Transit Time: 10–20 business days after dispatch

Standard Shipping Fee: $5.99 USD per order

The $5.99 shipping charge is a flat-rate standard delivery fee for eligible international destinations served by our store.

The shipping charge is separate from the price of the merchandise and is displayed during checkout.

The estimated total delivery period consists of order processing time plus the applicable transportation time.

Actual delivery dates may vary depending on the destination, carrier operations, customs procedures, and other logistical circumstances.

3. Factors That May Affect Delivery

Although we work with fulfillment and transportation providers to support timely shipments, certain circumstances may extend delivery estimates.

Examples include:

  • Customs inspections or clearance procedures

  • National and regional public holidays

  • Severe weather conditions

  • Unexpected carrier disruptions

  • High seasonal shipping volumes

  • Transportation restrictions

  • Incomplete or inaccurate delivery information

When an unusual delay is identified, we will make reasonable efforts to assist customers and provide available shipment information.

If your order experiences a significant delay, please contact service@fytriva.com with your order number.

4. Shipment Confirmation and Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing the available tracking information.

You can monitor shipment progress through the tracking link supplied in your confirmation email.

You may also use the following package tracking service:

Shipment Tracking Website:
https://www.17track.net/

Please allow several days after dispatch for the carrier's tracking information to become visible or update in the tracking system.

Tracking details may not update continuously while a package moves between transportation facilities or undergoes customs processing.

If your tracking number remains inactive for an extended period, please contact our customer support team for assistance.

5. Orders Shipped in Multiple Packages

Some purchases contain multiple products that may be prepared or dispatched separately.

Depending on inventory availability and fulfillment arrangements, items from the same order may arrive in more than one shipment.

When separate packages are used:

  • Each package may have its own tracking number.

  • Shipping confirmation information will be provided as tracking details become available.

  • Packages may arrive on different dates.

  • Customers can contact our support team if an expected item has not arrived.

Separate fulfillment does not automatically result in additional standard shipping charges beyond the shipping amount confirmed at checkout.

6. Order Changes and Address Corrections

We recommend reviewing all order details carefully before completing checkout.

If you notice an incorrect shipping address, telephone number, product variation, or other purchasing detail, please notify our customer service team promptly.

Recommended Contact Period: Within 12 hours after placing your order.

Email your request to:

service@fytriva.com

Please include:

  • Your order number

  • The email address associated with your purchase

  • The information you would like corrected or updated

We will make reasonable efforts to accommodate changes before fulfillment has progressed too far.

However, modifications cannot always be guaranteed once an order has been prepared, processed, or transferred to a shipping carrier.

If a requested change cannot be completed, our team will explain the available options.

7. Unsuccessful Delivery Attempts

Occasionally, a carrier may be unable to complete delivery because the recipient is unavailable, the delivery address is incomplete, or the package requires collection.

Depending on local carrier procedures, the package may be held temporarily at a designated collection point.

If this occurs, customers should follow the carrier's instructions and arrange collection or redelivery when available.

We encourage customers to review delivery notifications and keep their contact information accurate.

If a package is returned to the sender or delivery cannot be completed, please contact service@fytriva.com.

Our support team will review the circumstances and explain the available redelivery, replacement, or refund options, including any applicable costs.

We will not automatically reject a customer's request without considering the circumstances surrounding the delivery failure.

8. Shipping Delays and Tracking Inquiries

If your order appears delayed, we recommend checking the latest tracking information before contacting customer support.

Recent Tracking Activity

Tracking updates may occur intermittently while packages move through the delivery network.

A temporary gap between scans does not necessarily indicate that a shipment has been lost.

No Tracking Updates for 7 Days

If your tracking information has not changed for more than 7 consecutive days, please contact our support team for assistance.

Include your order number, tracking number, and a brief description of the concern.

Our team will review the shipment status and, when appropriate, request additional information from the fulfillment provider or delivery carrier.

If the estimated delivery period has passed, customers may contact us even if tracking information has updated recently.

9. Lost, Missing, or Undelivered Packages

We understand that missing shipments can be frustrating and will assist customers in investigating delivery-related concerns.

Packages Lost During Transit

If an investigation confirms that a package has been lost before successful delivery, we will arrange an appropriate resolution at no additional cost to the customer.

This may include sending a replacement order or issuing a refund, depending on the circumstances and applicable requirements.

Packages Marked as Delivered but Not Received

If tracking indicates successful delivery but you cannot locate the package, we recommend checking:

  • The delivery location associated with your address

  • Mailboxes, porches, or designated parcel areas

  • Building reception or property management

  • Household members who may have accepted the shipment

  • Available carrier delivery notifications

If the package remains missing, please contact service@fytriva.com.

Our support team will review available tracking details and may coordinate further investigation with the carrier.

A delivered tracking status does not automatically result in rejection of a customer's claim. Each case will be assessed according to the available evidence and applicable consumer protection requirements.

10. International Fulfillment and Shipping Locations

service@fytriva provides delivery services to eligible international destinations.

Shipping availability depends on the destination country or region and the delivery services supported during checkout.

Order Fulfillment Locations

Orders may be dispatched from our own fulfillment facilities or from third-party logistics and supplier facilities, depending on product availability, inventory arrangements, and the delivery destination.

As a result, the country or facility from which an order is shipped may vary.

Our registered company address should not be interpreted as the physical dispatch location for every order.

If an order cannot be shipped to the selected destination due to carrier limitations, trade restrictions, or other fulfillment issues, our customer service team will contact the customer to discuss the situation and arrange an appropriate resolution, including a full refund where fulfillment is unavailable.

11. Customs Duties, Import Taxes, and Delivery Responsibilities

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated and collected during checkout, applicable import duties and local customs charges may be payable by the recipient.

Customers are responsible for providing accurate delivery information, including their complete address, postal code, and contact details.

If a delivery issue arises because of incorrect information, we will review the circumstances and assist with available solutions.

Additional charges for redelivery or address correction, where applicable, will be communicated before proceeding.

Estimated Delivery Times

Shipping estimates are provided for general guidance and are not guarantees of delivery on a specific date.

Nevertheless, we remain responsible for addressing shipment problems in accordance with our published policies and applicable consumer protection laws.

12. Business Information and Shipping Support

For questions about shipping fees, delivery estimates, tracking information, fulfillment concerns, or missing packages, please contact our customer service team.

Brand Name:
service@fytriva

Legal Company Name:
Wuhan Senhongyi Trading Co., Ltd.

Registered Business Address:
Factory Building No. 5-215, No. 91 Hua Yuan Wan Er Street, Daji Street, Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@fytriva.com

Customer Service Phone:
027-69573316

Official Website:
https://fytriva.com

service@fytriva is owned and operated by Wuhan Senhongyi Trading Co., Ltd.

We appreciate your patience throughout the fulfillment and delivery process and remain available to assist with eligible shipping inquiries.