Return & Refund Policy

Last Updated: October 22, 2026

Thank you for shopping with service@fytriva.

Our store offers a selection of general merchandise, household essentials, and practical products for everyday use. We aim to provide accurate product descriptions and a straightforward shopping experience.

If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team at service@fytriva.com. Include your order number, the email address associated with your purchase, and a brief explanation of the problem.

Please review the following return and refund conditions before placing an order.

1. General Return Conditions

Purchases made through service@fytriva are generally considered final once completed.

We do not ordinarily accept returns or exchanges based solely on personal preferences, including:

• A change of mind after purchasing

• Choosing an unsuitable color, size, or style

• No longer needing the purchased product

• Personal dissatisfaction unrelated to a product defect or inaccurate description

Exceptions apply when customers receive merchandise that is damaged, defective, incorrect, or materially different from the product description.

Nothing in this policy limits any non-waivable consumer rights provided by applicable law.

2. Damaged, Defective, or Incorrect Merchandise

We understand that unexpected product or delivery issues may occasionally occur.

If an item arrives damaged, contains a manufacturing defect, or is not the product you ordered, please notify our customer support team as soon as possible.

Reporting Period: Customers should report visible product damage, defects, or incorrect merchandise within 7 calendar days after delivery.

To request assistance, email service@fytriva.com and provide:

• Your order number

• The email address used during checkout

• A description of the issue

• Clear photographs or videos showing the damaged, defective, or incorrect item, where available

Our support team will review the information and determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

• A replacement product at no additional charge

• A full refund

• A partial refund where appropriate and accepted by the customer

• Another reasonable solution agreed upon with the customer

If an item is damaged, defective, or incorrect due to an error attributable to our store or fulfillment partners, customers will not be required to pay additional shipping fees to resolve the issue.

The seven-day reporting period helps us investigate delivery-related concerns promptly. It does not override any longer period or remedy required by applicable consumer protection law.

3. Refund Approval and Processing

When a refund is approved, the amount will generally be returned to the original payment method used for the purchase.

Estimated Refund Time: Approved refunds generally appear within 7–12 business days, depending on the payment provider and the customer's financial institution.

Some payment providers or banks may require additional time to complete the transaction.

Once a refund has been initiated, customers may contact their bank or payment provider for further information about the posting status.

If you have not received an approved refund after the expected period, please email service@fytriva.com with your order number so our team can review the situation.

4. Product Exchange Guidelines

We do not offer standard exchanges for products purchased in the wrong size, color, style, or variation due to customer preference.

However, if an item arrives damaged, defective, or incorrect, a replacement may be arranged after the issue has been reviewed.

Where a replacement is appropriate, we will normally provide the same product or corresponding purchased variation, subject to availability.

If an identical replacement cannot be provided, we will discuss an appropriate alternative or refund solution with the customer.

5. Return Authorization and Shipping Instructions

Customers should contact our support team before sending any merchandise back.

Return Request Email: service@fytriva.com

If a physical return is necessary, our customer service team will provide the correct return destination and shipping instructions after reviewing the request.

Please do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

The registered company address is not necessarily the designated return warehouse.

For an authorized return involving damaged, defective, or incorrect merchandise attributable to our store, we will provide an appropriate return shipping arrangement at no additional cost to the customer.

If merchandise is returned without prior communication or authorization, processing may be delayed because we may be unable to identify the order or match the package to an existing claim.

Customers who have already shipped an item should contact us with the order number and available return tracking details so we can assist with locating the shipment.

6. Missing Packages and Delivery Concerns

If your shipment has not arrived within the estimated delivery period, or tracking information indicates an unexpected problem, please contact our customer support team.

Provide your order number and any relevant tracking information.

We will review the available shipment details and, when appropriate, coordinate an investigation with the delivery carrier or fulfillment provider.

A package marked as delivered will not automatically result in rejection of a customer's claim. We will review the circumstances and available information before determining the appropriate next steps.

Where merchandise is confirmed lost or undelivered, we will provide a suitable resolution consistent with applicable law and our Shipping Policy.

7. Customer Support and Business Information

For questions concerning damaged products, incorrect orders, replacement requests, refunds, or delivery-related concerns, please use the contact information below.

Brand Name:
service@fytriva

Legal Company Name:
Wuhan Senhongyi Trading Co., Ltd.

Registered Business Address:
Factory Building No. 5-215, No. 91 Hua Yuan Wan Er Street, Daji Street, Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@fytriva.com

Customer Service Phone:
027-69573316

Official Website:
https://fytriva.com

service@fytriva is owned and operated by Wuhan Senhongyi Trading Co., Ltd.

We appreciate your understanding of our return procedures and remain available to assist with eligible product or delivery concerns.